Refund and Return Policy

VOORMI accepts returns of defective and non-defective products under the terms below.

30-Day Return Period

Products need to be returned within 30 calendar days after delivery. The return period begins when the order is delivered to the designated shipping address.

Please contact customer service and give the return package to the carrier specified in your return instructions within the 30-day return period.

Accepted Product Condition

We accept products in the following conditions:

• New
• Opened but unused
• Lightly used, in good condition
• Defective
• Non-defective

We do not accept returns of products that have been damaged through misuse, modified, intentionally damaged, or returned outside the 30-day return period.

Free Returns

We pay the return shipping cost for approved returns.

Return Process

1. Contact customer service with your order number and reason for return.
2. Receive return approval and return instructions. Please do not send an unsolicited return before receiving return instructions.
3. Pack the product for return, including the original packaging when applicable.
4. Give the package to the carrier specified in your return instructions within 30 calendar days after delivery.

Return Address

Approved returns are sent to:
Name: VOORMI, LLC
Address: 543 Navajo Trails Unit B2
Pagosa Springs, CO 81147
United States

Damaged, Defective, Incorrect, or Incomplete Products

Please contact customer service when a product arrives damaged, defective, incorrect, or incomplete.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging
• Product or package label

We pay all approved return, replacement, and redelivery costs.

Restocking Fee

We do not charge a restocking fee.

Refund Amount

Approved refunds include:

• The product purchase price
• The original shipping charge when it was paid
• Applicable taxes charged on the refunded amount

Orders that received free shipping do not have an original shipping charge to refund.

Refund Method and Time

Refunds are issued to the original payment method.

After the returned product is received, checked, and approved, the refund is issued within 1–2 business days. Once processed, your bank, card issuer, or payment provider may require approximately 7-10 additional business days for the funds to appear in your account. The exact posting time is determined by the applicable financial institution.

Exchanges

Customers can exchange a returned product for any product currently available and in stock.

We pay the approved return shipping and replacement shipping costs.

When the replacement product has a higher price, the customer pays the price difference before shipment. When the replacement product has a lower price, the price difference is refunded to the original payment method within 1–2 business days after approval.

Contact Information

Legal Business Name: VOORMI, LLC
Business Address: 543 Navajo Trails Unit B2, Pagosa Springs, CO 81147, United States
Phone: +1 (719) 284-1243
Email: [email protected]
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM CT
Response Time: Within 1 business day