Customer Service Policy
Terms of Service
These Terms of Service govern the use of owalalife.homes and purchases made through our online store.
By accessing our website or placing an order, you agree to comply with these Terms.
1. Store Information
owalalife.homes is an independently operated online retail website operated by:
Business Name:
VOORMI, LLC
Website:
owalalife.homes
Business Address:
543 Navajo Trails Unit B2
Pagosa Springs, CO 81147
United States
Email:
[email protected]
Phone:
+1(719) 284-1243
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM CT
2. Independent Operation and Brand References
owalalife.homes is an independently operated online retailer owned and operated by VOORMI, LLC.
Unless specifically stated on a product page, owalalife.homes is not the official website, subsidiary, representative, or authorized partner of any third-party brand.
Third-party brand names, trademarks, and product names displayed on this website are used only to accurately identify products, manufacturers, and related information.
3. Products
We make reasonable efforts to provide accurate product descriptions, images, prices, availability, sizes, colors, and specifications.
Product availability, specifications, colors, and styles may change based on inventory availability.
Customers should review individual product pages for the most current information before completing a purchase.
4. Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at our discretion, including when a product is unavailable, an error appears in pricing or product information, or fraudulent activity is suspected.
Order confirmations are sent by email after an order is placed. Additional emails provide updates on processing, shipment, and delivery.
5. Pricing and Payment
All prices are listed in U.S. dollars. We accept major payment methods offered at checkout.
We take reasonable measures to ensure accurate pricing; however, occasional errors may occur. If a product is listed at an incorrect price, we may cancel or adjust the order and notify the customer.
6. Shipping and Delivery
Orders are generally processed within 1–2 business days. Standard domestic delivery typically takes approximately 5–7 business days for customers located within the contiguous United States.
Standard shipping within our stated U.S. service area is provided free of charge. For full details, please review our Shipping Policy.
7. Returns and Refunds
We accept returns within 30 calendar days after delivery in accordance with our Refund and Return Policy. Approved refunds are generally issued within 1–2 business days after the return is received and approved.
We do not charge a restocking fee. For full details, please review our Refund and Return Policy.
8. Customer Support
Our customer service team can be reached by email or phone during our stated customer service hours. We respond within approximately one business day.
Email: [email protected]
Phone: +1(719) 284-1243
9. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of products.
10. Governing Law
These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.
Contact Information
Legal Business Name: VOORMI, LLC
Business Address: 543 Navajo Trails Unit B2, Pagosa Springs, CO 81147, United States
Email: [email protected]
Phone: +1(719) 284-1243
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM CT